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Covered California Admits Room for Improvement

Covered California Admits Room for Improvement

California's health insurance exchange is putting itself under the microscope and sees room for improvement.

Covered California Deputy Chief Operations Officer Yolanda Richardson told the exchange's board Thursday she knows that thousands have not had a good experience, but that help is on the way.

California leads the country with approximately 625,000 people signed up for coverage.

Long wait times and slow performance have been a problem for the exchange's customer service center and its online enrollment location.

 

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